DELIVERYWorldwide delivery.Delivery takes place after receipt of payment.Delivery takes place via GLS courier services in the EU.The delivery period takes 3 to 5 working days for deliveries in Belgium or the Netherlands. We ship on wednesday, thursday and friday.We are not liable for any delays or lost packages by the courier service. With a purchase of 100 euros we do not charge any costs for deliveries in Belgium. Otherwise, an additional cost per order will be charged.Here is an overview of the rates:
Is your country not listed here? Then be sure to contact us: info@pipamae.comFor NON EU orders we ship with Bpost. Contact us for more info, but the shipping cost is also calculated at the checkoutEXCHANGE AND WITHDRAWAL RIGHTYou are entitled to a 2-week exchange right for unopened and unused or unworn products and clothes. If we notice that there is damage to a returned product or if we notice that the clothes are dirty or clearly worn, we have the right not to accept this returned item. If not, the full amount (of the returned products, not of the shipping costs) will be refunded to your account within 30 days (ONLINE ONLY). For purchases in store you can switch for another product or receive the money on a gift voucher.Your returned item must be sent to our return address within two weeks. Please enclose your proof of purchase. The labels should not be peeled off or torn. The return of products is completely digital. For this you must complete all information via the following link: https://pipamae.shipping-portal.com/rp/You will receive a ticket from us for your package and can take it to a postal point of your choice. We settle the return costs when reimbursing the package, so we do not take this for our account. The return is also with a track and trace.
GUARANTEELegal guarantee (only for consumers):Pursuant to the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. Each item is subject to the legal warranty from the date of purchase by (where applicable, delivery to) the first owner. Any commercial guarantee does not affect these rights.General:To invoke the warranty, the buyer must be able to present the proof of purchase and contact Pipamae in advance, after which the customer must return the item to Pipamae at his / her expense.Any defect must be reported within 10 days of its discovery. Afterwards, any right to repair or replacement lapses. The (commercial and / or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or changes to the item, rough use, poor maintenance, abnormal or incorrect use. Nor does it apply to articles with a shorter lifespan, or wear articles.Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise. The warranty is not transferable.
COMPANYPipamaeLange Lozanastraat 81, 2018 Antwerp, bus 002, Belgiumemail: info@pipamae.comwww.pipamae.comBE0784321214Registered with the Crossroads Bank for Enterprises (CBE) under number 0784321214 The VAT number is BE0784321214GENERALOur general terms and conditions apply to every Pipamae product and are in force between Pipamae and each individual user of the website who places an order through the webshop (hereinafter: “Buyer”). When ordering a product from our webshop you accept Pipamae's general terms and conditions. We have the right to change our general terms and conditions at any time.PRICEAll stated prices include 21% VAT and exclude shipping costs. Transport or shipping costs are charged separately and are always at the expense of the buyer, unless stated otherwise. You can consult these prices under 'shipping & returns'.The price applicable to the sales agreement is the price in force at the time of the registered order and as indicated on the website at that time. The price refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that do not belong to the articles and are not included in the price.If there is an incorrect price for an item on our webshop due to an error or mistake, we always have the right to change this price. You then have the right to cancel the order and the full amount will be transferred back to your account.PRIVACYYou can also register with us for a newsletter, using your email address. This is used exclusively for newsletters. We treat your data as confidential information and will never pass it on, rent or sell it to third parties. We do, however, pass on your details (i.e. email address and telephone number) to the courier service so that they can send you a confirmation email and / or text message with track and trace number. If you do not want this, please mention this in the ordering process.The customer is responsible for keeping his / her log-in data confidential and for the use of his / her password. Your password is stored encrypted, so Pipamae has no access to your password. Pipamae strictly respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data.Pipamae uses cookies. Cookies consist of a standard internet technology that makes it possible to store and access certain information on the user's system. Cookies cannot be used to identify persons, a cookie can only identify a machine. Every internet user can set his or her computer in such a way that cookies are not accepted. If your computer does not accept cookies, you may experience problems during the ordering process.OFFERBaby clothes (0-8 years) and accessories (care, toys, bedding, ..) as well as a section for mothers / women. Birthlists and giftlists as well. We also have a physical store in Antwerp.
PAYMENTOnline: Payment is made electronically. We use Mollie. Payment can be made with multiple payment options. The purchase is concluded when we receive confirmation of your payment, until then the ordered items are the property of Pipamae.In store: Stripe Payments (bancontact, visa, master card etc.) + Payconiq + cash payment
